Question 1

Do your stylists have experience with western and Caucasian hair?

Accepted Answer

Yes. All TONI&GUY Hong Kong stylists are trained in the TONI&GUY Academy's international curriculum covering Caucasian, Asian, mixed, and Afro-textured hair. We have a large expat clientele and all stylists are English-speaking. We never over-thin hair without your agreement - we consult first, always.

Question 2

Can you do balayage on Asian hair?

Accepted Answer

Absolutely. Balayage suits Asian hair beautifully — the hand-painted gradient works with Asian hair's natural depth and density to create sun-kissed results that look effortless. We specialise in balayage for Asian hair at TONI&GUY Hong Kong and always begin with a full consultation.

Question 3

Is keratin treatment worth it in Hong Kong's humidity?

Accepted Answer

Yes — keratin is one of our most popular services because of Hong Kong's humidity. It eliminates frizz, cuts blow-dry time by up to 50%, and keeps hair manageable through summer. Results last 3-5 months. Prices start from HK$1,500.

Question 4

What is the difference between balayage and highlights?

Accepted Answer

Highlights use foils for uniform, evenly spaced streaks. Balayage is freehand-painted for a softer, more natural gradient that grows out gracefully — needing touch-ups every 3-5 months vs every 6-8 weeks for foil highlights. Our stylists will advise which suits you best during your consultation.

Question 5

Do I need an allergy test before a colour appointment?

Accepted Answer

Yes — a colour allergy alert test is required at least 48 hours before any colour service. Contact us via WhatsApp at +852 9448 0977 to arrange this. If you've had a colour service with us in the past 6 months with no health changes, you may not need a new test — our team will advise.

Question 6

How much does a haircut cost at TONI&GUY Hong Kong?

Accepted Answer

Women's cuts start from HK$580, men's cuts from HK$380 — all including consultation, shampoo, and blow-dry. Balayage starts from HK$1,800, highlights from HK$1,200, and keratin treatments from HK$1,500. Full pricing is at toniandguyhk.com/price-list.

Question 7

How do I book an appointment at TONI&GUY Hong Kong?

Accepted Answer

Book via WhatsApp or phone at +852 9448 0977, or use the Book Now button at toniandguyhk.com. We recommend booking 3 days in advance for colour and keratin services. Walk-ins are welcome for cuts, subject to availability.

Question 8

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours' notice to cancel or reschedule. Late cancellations or no-shows for colour and keratin services may incur a fee. Please WhatsApp us at +852 9448 0977 as soon as possible if your plans change.

Question 9

Is tipping expected at TONI&GUY Hong Kong?

Accepted Answer

Tipping is not mandatory in Hong Kong but is warmly appreciated. HK$50-HK$100 for your stylist is considered generous. There is no pressure — your stylist's care is simply part of the service.

Question 10

Where is TONI&GUY Hong Kong located and how do I get there?

Accepted Answer

TONI&GUY Hong Kong is at G/F, 15 Wyndham Street, Central, Hong Kong. Take Central MTR Station (Exit D1 or D2 ) — we are a 3-minute walk up Wyndham Street. Street-level entrance on Wyndham Street.

Question 11

What are TONI&GUY Hong Kong's opening hours?

Accepted Answer

We are open Monday-Friday 10:00am-8:00pm, Saturday 10:00am-7:00pm, and Sunday 11:00am-6:00pm. Public holiday hours may vary — WhatsApp us at +852 9448 0977 to confirm.

Question 12

What should I expect on my first visit to TONI&GUY Hong Kong?

Accepted Answer

Your stylist begins with a thorough consultation covering your hair goals, lifestyle, and concerns. Bring reference photos — they are genuinely helpful. All services include a shampoo and scalp massage. We recommend arriving 5-10 minutes early.

MEET THE TEAM

MARCUS LAM

SAM LAU

JAMES WONG

AMOS CHAN

KEITH CHEUK

CEDRIC TSANG

RYAN YEUNG

KELVIN LAU

JUSTIN LI

TERRY CHIU

KING LEE

GABRIEL HO

KURT KWOK