Question 1

Do your stylists have experience with western and Caucasian hair?

Accepted Answer

Yes. All TONI&GUY Hong Kong stylists are trained in the TONI&GUY Academy's international curriculum covering Caucasian, Asian, mixed, and Afro-textured hair. We have a large expat clientele and all stylists are English-speaking. We never over-thin hair without your agreement - we consult first, always.

Question 2

Can you do balayage on Asian hair?

Accepted Answer

Absolutely. Balayage suits Asian hair beautifully — the hand-painted gradient works with Asian hair's natural depth and density to create sun-kissed results that look effortless. We specialise in balayage for Asian hair at TONI&GUY Hong Kong and always begin with a full consultation.

Question 3

Is keratin treatment worth it in Hong Kong's humidity?

Accepted Answer

Yes — keratin is one of our most popular services because of Hong Kong's humidity. It eliminates frizz, cuts blow-dry time by up to 50%, and keeps hair manageable through summer. Results last 3-5 months. Prices start from HK$1,500.

Question 4

What is the difference between balayage and highlights?

Accepted Answer

Highlights use foils for uniform, evenly spaced streaks. Balayage is freehand-painted for a softer, more natural gradient that grows out gracefully — needing touch-ups every 3-5 months vs every 6-8 weeks for foil highlights. Our stylists will advise which suits you best during your consultation.

Question 5

Do I need an allergy test before a colour appointment?

Accepted Answer

Yes — a colour allergy alert test is required at least 48 hours before any colour service. Contact us via WhatsApp at +852 9448 0977 to arrange this. If you've had a colour service with us in the past 6 months with no health changes, you may not need a new test — our team will advise.

Question 6

How much does a haircut cost at TONI&GUY Hong Kong?

Accepted Answer

Women's cuts start from HK$580, men's cuts from HK$380 — all including consultation, shampoo, and blow-dry. Balayage starts from HK$1,800, highlights from HK$1,200, and keratin treatments from HK$1,500. Full pricing is at toniandguyhk.com/price-list.

Question 7

How do I book an appointment at TONI&GUY Hong Kong?

Accepted Answer

Book via WhatsApp or phone at +852 9448 0977, or use the Book Now button at toniandguyhk.com. We recommend booking 3 days in advance for colour and keratin services. Walk-ins are welcome for cuts, subject to availability.

Question 8

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours' notice to cancel or reschedule. Late cancellations or no-shows for colour and keratin services may incur a fee. Please WhatsApp us at +852 9448 0977 as soon as possible if your plans change.

Question 9

Is tipping expected at TONI&GUY Hong Kong?

Accepted Answer

Tipping is not mandatory in Hong Kong but is warmly appreciated. HK$50-HK$100 for your stylist is considered generous. There is no pressure — your stylist's care is simply part of the service.

Question 10

Where is TONI&GUY Hong Kong located and how do I get there?

Accepted Answer

TONI&GUY Hong Kong is at G/F, 15 Wyndham Street, Central, Hong Kong. Take Central MTR Station (Exit D1 or D2 ) — we are a 3-minute walk up Wyndham Street. Street-level entrance on Wyndham Street.

Question 11

What are TONI&GUY Hong Kong's opening hours?

Accepted Answer

We are open Monday-Friday 10:00am-8:00pm, Saturday 10:00am-7:00pm, and Sunday 11:00am-6:00pm. Public holiday hours may vary — WhatsApp us at +852 9448 0977 to confirm.

Question 12

What should I expect on my first visit to TONI&GUY Hong Kong?

Accepted Answer

Your stylist begins with a thorough consultation covering your hair goals, lifestyle, and concerns. Bring reference photos — they are genuinely helpful. All services include a shampoo and scalp massage. We recommend arriving 5-10 minutes early.

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